Frequently Asked Questions
October 2, 2020 2020-11-11 8:46Frequently Asked Questions
I signed up , now what ?
How do I login to my account ?
If you have lost access to your account, please click on Forgot Username on the student portal page . You can then enter your email address to retrieve your username. If you have lost your password, click on Forgot Password and follow the steps to reset your password.
Can I have a female / male teacher ?
We primarily match up students with teachers of the same gender, but you can request a female or male teacher when you enroll or during your evaluation.
What is your 100{f33fab27a7abaac44ba8def9b79ba5e9b3dee1e38baff512123f46e960dd5474} Money Back Guarantee ?
If you’re not completely satisfied during your first week of classes and wish to discontinue, we will refund 100{f33fab27a7abaac44ba8def9b79ba5e9b3dee1e38baff512123f46e960dd5474} of your tuition, no strings attached!
I am getting billed every 28 days - why is that ?
I want to study something dIfferent from your courses , can I ?
If you are looking to study a subject that is not within one of our organized courses, you may sign up for the pay-as-you-go tutoring and let your tutor know what you would like to study.
Do your teachers speak English ?
Yes, our teachers speak English.
When Can I start my lessons ?
Following your evaluation, most students begin classes within just a day or two.
My time zone is very different from your teacher - will I be able to take the classes ?
Yes, don’t worry! We offer class times 24/7, so you can choose a schedule that works for YOUR availability.