Terms of Use and Policy
October 25, 2020 2020-10-25 4:59Terms of Use and Policy
This web page represents our Terms of Use and Policy (“Agreement”) regarding our website, https://Qarabic.com (“Website”). The terms, “we” and “our” as used in this Agreement refer to Nooh Academy , LLC (“Qarabic”). We may amend this Agreement at any time by posting the amended terms on our Website. We may or may not post notices on the Website when such changes occur. We refer to this Agreement, our Privacy Policy, and any other terms, rules, or guidelines on our Website collectively as our “Legal Terms.” You explicitly and implicitly agree to be bound by our Legal Terms each time you access our Website. If you do not wish to be so bound, please do not use or access our Website.
Student Policy & Information:
BE ON TIME
Students should be in the classroom at least 2 minutes before the class start-time with all materials needed for the lesson.
Teacher will begin the class right at the start time. If a student is not present, the teacher will wait for the first 15 minutes of class. If the student does not enter the classroom within the first 15 minutes, then it is noted as an unexcused absence/no show for the student.
If class begins late as a result of the student, class will resume until the end of the scheduled class time.
If the teacher is not in the classroom, please contact the customer support immediately so that we can address the problem promptly. Should the teacher miss the class without a substitute filling in for them, a make-up lesson will be scheduled within one week at the student’s convenience for no additional fee.
ABSENCES
If a student needs to miss and reschedule a class due to the reasons below, classes may be rescheduled up to 2 hours before class time or canceled (with no refund or makeup) up to 30 minutes before class time.
Makeup classes can only be made up after the class is missed and it must be rescheduled to take place within 4 weeks of the missed class. Rescheduling request must be made at the time of rescheduling the session. Cancellation or rescheduling requests can be notified no more than 2 weeks before. Refunds are not given for missed classes.
EXCUSED ABSENCES
Includes: Illness, Death in Family, Appointment, Work/School Conflict, National Holiday, Technical Issues (internet, Skype, computer issues)
Should you have a technical issue at the time of class and are unable to notify us beforehand, please email support as soon as possible so that it can count as an excused absence.
Limit:
The portal allows for up to 50{f33fab27a7abaac44ba8def9b79ba5e9b3dee1e38baff512123f46e960dd5474} of your monthly hours to be rescheduled.
There are NO refunds for any type of absence.
EXTENDED ABSENCES
Extended absence of up to 1 (calendar) week: In the case that a student will be absent for up to 1 week, student will be responsible for paying 1/2 price tuition for all classes within that extended absence if the student wants to hold their class time and teacher. If you still have 2 excused absences to use, you may apply those for make-up classes during this week. Please note that vacations are not considered an excused absence, therefore cannot be combined with excused absence makeup classes.
Extended absence of more than 1 (calendar) week: In the case that a student will be absent for more than 1 calendar week, student will be responsible for paying 1/2 price tuition for the first week and full-price tuition for all classes after the first week within the extended absence if the student wants to hold their class time and teacher. If you still have 2 excused absences to use, you may apply those for make-up classes during this week. Please note that vacations are not considered an excused absence, therefore cannot be combined with excused absence makeup classes.
UNEXCUSED ABSENCES
Any type of absence that is not listed in the "Excused Absence" policy. This includes an un-notified absence from class and/or notification of non-emergency absence less than 12 hours before class time.
In case of unexcused absence, there will be no refund or free makeup for that class.
RESCHEDULING LESSONS
Makeup lessons must be arranged within 2 weeks after the missed class and must be scheduled to take place within 4 weeks following the missed class.
If a student misses the makeup session, there is no free makeup lesson or refund.
If a class is canceled or suspended for any reason, any scheduled makeup sessions will be canceled as well. Make up sessions are only available for active classes. Make up classes cannot be scheduled after cancellation.
TEACHER ASSIGNMENT CHANGES
Although we try to keep this at a minimum, in some instances, a permanent change in teacher may occur.
Throughout the course, students may be assigned a new teacher, as you reach new levels.
SUBSTITUTES
In most instances, the administration may decide to delegate a substitute to teach for a missed lesson. The substitute will use the teacher’s same classroom and teach the class according to the institute's instructions for that day.
Substitute teachers are used for all courses except the Ijaazah Program.
If a class is canceled due to a teacher's absence for any reason, a substitute will be assigned to the class.
If no substitute is available, a make-up lesson will be scheduled for no additional fee. There are no refunds for missed classes.
CLASS MATERIALS
Learning materials are provided in class, however we highly recommend that you purchase your own copy of the book, as some homework and exercises are done in the book.
Digital learning materials are complimentary with any course enrollment.
Digital content may not be shared or distributed and is only accessible when a student is at that point in the class.
Previous content may be automatically closed (no access) after completion.
Some video and audio content is used for some lessons.
CLASSROOM CONDUCT
Students are expected to act as if they are in a live class. In order to get the most out of your class, please pay close attention to the teacher, remove any distractions from the learning area and room, sit properly, have a good headset to hear well, turn on your camera.
CLASSROOM AND TEACHER-STUDENT RELATIONSHIP POLICY
Students and Teachers must maintain a professional relationship at all times, limiting conversation to only class materials. Students must not share any personal information in the teacher at any time.
Teachers are strictly prohibited from asking students for personal information, favors or monetary gifts/loans. Should a teacher ask the student for anything, including money, the student must decline and report to the administration immediately!
For security measures, students and teachers are not to conduct classes outside of Nooh Academy for any reason.
Any complaints of teachers abusing their teacher-student relationship, in any way, must be reported immediately to support@noohacademy.com
Should a student neglect this policy, Nooh Academy will take necessary action to resolve the issue with the teacher, but Nooh Academy is not responsible for any loss to the student.
STUDENT SUPPORT TEAM
If you have any questions or need advice about course plans, levels, or customizing your course, you can contact the student support to assist you. Any scheduling requests or general requests about classes should be taken care of directly through the student support team.
TUITION POLICY
Tuition is billed once every 4 weeks at the beginning of the billing period. Payment is due upon receiving the invoice.
Classes are automatically suspended if invoice is not paid 4 days following invoice date. Suspended classes will be automatically reactivated after payment. Should the invoice go unpaid after suspension 4 days, the class will be canceled until payment is received. Once payment is received, an agent will contact you to reactivate your classes.
In order for teachers to prepare and finalize classes and grades, sessions may last up to three minutes less than scheduled, as needed by the teacher. (Ex: if schedule is for a 30-minute session, the interactive part of the class may last 27 minutes)
The student will receive periodic reminders after the invoice is due. Should the invoice be unpaid after the due date, then the student's lessons will be suspended until payment is received. Due to having many students on the waiting list for classes, suspension will likely result in the student losing their lesson time slot and/or their teacher. Lessons will resume after we receive the payment.
For any classes missed between the suspension notice and resuming classes, make-up classes can be scheduled. For extended absences due to suspension, the billing cycle can be adjusted. No refunds will be made for missed classes.
If, for any reason, the student is unable to pay in a timely manner, please notify the billing department as soon as possible to make arrangements.
There are NO refunds for missed classes, excused or unexcused. Make-up classes are offered as per the terms above.
Refunds are not given for any reason during or after the Ijaazah Program. If the teacher resigns in the middle of reading for the ijaazah or if you do not complete the program successfully the first time, there is no refund for the class time taken.
If a student stops classes and has auto-payments in their billing account turned on, please make sure you stop the auto-payments in your account.
All tuition is billed via email and paid through Nooh Academy’s PayPal account (tuition@noohacademy.com), Credit Card, or Checks via mail. Do NOT send money through any other means or accounts.
NOTE: Nooh Academy reserves the right to periodic tuition increases for all students who are enrolled.
